Why does Email from my website not arrive?

Step-by-step guide

          In most cases this is because you use your own (external) mail server. When adding a web hosting package, standard e-mail is configured in the mail server (for shared web hosting, but also if you have your own server or VPS). Sometimes, however, you use a different mail server for the domain. The fact that the e-mail is also configured with us is usually no problem, unless the e-mail "comes along" our mail server. This happens, for example, if you have a form on your website that sends e-mail to an e-mail address on this domain.

          What happens then is that our mail server receives the e-mail, and instead of delivering it to the real (external) mail server, he tries to deliver the e-mail locally. This will not work, and the e-mail will be bounced (but that bounce unfortunately does not arrive so the e-mail "disappears").

The solution is  to switch off the mail delivery with us via the control panel ac.managedomain.nl  . This can be done via E-mail settings-> Email Delivery Main Switch . Your domain will then be removed from our mail server so that the e-mail arrives at your own mail server.

In the new control panel ac.managedomain.nl this switch is at the bottom of email under the Advanced 

Related articles